Systems

 

UNIVERGE® SV9500

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A powerful communications platform designed with today’s mobile customer in mind.

Let Batt’s Communication install the UNIVERGE SV9500 Communications Server is a robust, feature-rich system that is ideal for large enterprises and geographically distributed businesses in Texas.

 

It is designed to help solve today’s communications challenges and offers easy integration with NEC’s unique vertical solutions.

 

The SV9500 is:

  • Communications server with 19-inch stackable chassis architecture
  • Virtualized Pre-Packaged Server or Software Delivered Solution
  • Powerful IP Unified Communication enabled solution
  • Highly reliable

The SV9500 has:

  • Simplified user licensing structure
  • Broad range of mobility applications and devices
  • Vertical market-specific solution integrations
  • Wide-range of end-points
  • Single point configuration and management
  • Multi-Line SIP Client, Multi-Carrier Support

The SV9500 does:

  • Comply with all regulatory standards
  • Deliver on NEC’s green initiatives

Safeguard your investment

 

 

UNIVERGE® SV9100

sv9100-angle

 

 

Batt’s Communication based in Abilene, Texas has the perfect platform for small to medium sized businesses that want to grow their organization and be competitive in the marketplace.

Smart Communications for Small and Medium Businesses

 

The UNIVERGE SV9100 Communications Server is a Unified Communications solution that is ideal for small and medium-sized businesses. Its intelligent design helps to solve today’s communications challenges and is built to scale as your business grows.

 

NEC and Batt’s Communication offers the SV9100 in two variations to meet the needs of the smallest businesses to those with almost a thousand employees:

 

  • The SV9100E is for small to medium businesses that wish to take full advantage of what IP and Unified Communications has to offer.
  • The SV9100S is for small businesses that just want the basics, but also want a system that will grow with their company and will migrate to an SV9100E when ready.

The SV9100 is:

  • Distinct, scalable, IP Unified Communication enabled solution
  • Highly reliable

The SV9100 has:

  • Simplified user licensing structure
  • Comprehensive suite of Unified Communications and Contact Center solutions
  • Broad range of mobility applications and devices
  • Vertical market-specific solution integrations
  • Wide-range of end-points
  • Single point configuration and management
  • Multi-Line SIP Client, Multi-Carrier Support

The SV9100 does:

  • Comply with all regulatory standards
  • Deliver on NEC’s green initiatives

Safeguard your investment

UC Suite

Batt’s Communication in Abilene, TX can also install NEC’s UC Suite delivering integrated unified communications (UC) that enhance an organization’s productivity and collaboration.

It is a scalable, feature-rich solution that simplifies communications management and enables complete mobility. Specifically developed for small to medium size businesses, UC Suite users become more mobile and efficient.

 

UC Suite provides an easy, affordable way for businesses to implement UC functionality throughout their organization. It offers a wide-range of capabilities from managing communications on desktop personal computers (PCs), CRM Integration, Presence, collaboration through a multimedia softphone to placing a complete attendant console right on an operator’s PC.

 

UC Suite allows you the option of running it on a UNIVERGE SV9100 internal server blade, an external server or in a Virtual Machine environment – full functionality no matter which one is chosen.

 

With the UC Suite and its advanced UC applications, businesses are able to collaborate more easily and provide customers the attention they deserve in today’s increasingly mobile world.

Unified Messaging – UNIVERGE® VM8000 InMail

In West Texas we know one thing, small and medium-sized businesses cannot afford to incorrectly route calls, lose messages or make customers stay on hold for an extended period of time.

Batt’s Communication has NEC’s UNIVERGE VM8000 InMail is the ideal solution for small and medium-sized businesses that want to ensure all callers quickly and reliably reach the people and information they seek.

 

It is an embedded solution for NEC’s UNIVERGE SV8100 Communication Server that provides digitally-integrated voice messaging capabilities and automated attendant features. With VM8000 InMail, an SMB can achieve its communication needs now and well into the future.

 

With VM8000 InMail:

 

  • Improve customer satisfaction by ensuring customer calls get routed to the appropriate person and are answered quickly and efficiently
  • Increase employee productivity by helping employees better manage their messages and calls
  • Benefit from an intuitive user-interface which simplifies employees’ learning curve through a step-by-step guide with pre-recorded voice prompts
  • Installation, setup and maintenance is simplified through its online Windows-based PC Pro centralized HTML-based programming access with easy-to-follow wizards that streamline programming
  • Share one voicemail system between two or more communication systems so employees can access voice mail from any location and configuration costs can be reduced

Integrate seamlessly with UC Desktop Suite Client for quick and easy access to messages

Unified Messaging – UNIVERGE® UM8000

Voice mail and e-mail are the mainstay of today’s productive organization.  The fax can still be important that’s why Batt’s Communication is here to help.

With NEC’s UNIVERGE UM8000 system, even the busiest organization can efficiently manage the wealth of messages generated each day – no matter what form those messages come in.

 

NEC’s UM8000 is an in-skin unified messaging system designed specifically for NEC’s SV8100 and SV8300 communication servers.  It offers:

 

  • Abundant message storage
  • Scalability from 2 to 16 ports
  • The option of adding up to 4 fax ports
  • A mailbox manager where users can configure their individual preferences
  • Fully integrated messaging
  • Hospitality (designed specifically for hotels, motels and resorts)

UNIVERGE® SV9100 Contact Center

Customer service is paramount that’s why Batt’s Communication offers you a way to handle high call volumes with a minimum number of resources to enhance productivity and improve customer service.

Smart Communications for Small and Medium Businesses

 

Designed specifically to work on NEC’s UNIVERGE SV9100, the embedded Contact Center’s unique integration is the result of a voice processing system merging with a communications system. It helps improve customer service and agent productivity by intelligently routing calls based upon criteria you provide, such as the inbound line on which a call is received, the line that has the longest idle or the time of day the call is received.

 

The SV9100 Contact Center offers:

 

  • Reduction in caller hold time and distributes call volume evenly among employees
  • Callers the option of either immediately leaving a message for agent callback, holding for an agent, dialing another extension, contact center group, or voicemail box
  • Call queue announcements that encourage them to remain on the line
  • Customers the choice that best fits their needs, reduces lost calls and helps optimize staffing
  • PC-Based Supervisor with Reports feature which can be used for agent scheduling, business analysis and improvement of scheduling efficiency
  • Reporting package offers an easy-to-use PC interface for compiling, analyzing and managing information

Seamless integration with UC Suite which enables users to login as an agent and view real-time queue statistics plus monitor contact center states of other agents

UNIVERGE® SV9100 Mobile Extension

For organizations to thrive, they must be flexible..

Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week.  So Batt’s Communication offers you a way to take your calls mobile.   Now NEC can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE  SV9100 Mobile Extension.

 

Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.

 

  • One-number access reduces response times and increases customer satisfaction
  • Flexible call control and management increases efficiency
  • Access to key desktop telephone features enables easy handling or redirecting of calls

Caller ID routing ensures privacy of your cell phone and external device numbers

UNIVERGE 3C™

UNIVERGE 3C is a complete, software-based, unified communications and collaboration solution that redefines the way a business and individuals communicate.

This comprehensive solution delivers a fully functional IP-PBX along with a complete set of voice features and sophisticated unified communications (UC) and collaboration applications that can be tailored to your specific business needs.  So whether you are in the oil business, education, healthcare, financial services, manufacturing, service sector or what ever business you have, Batt’s Communication in Abilene, TX has the software based UC system you need.

 

It provides the necessary agility for today’s dynamic work environment and enables total control over how, when and where you choose to be reached – truly empowering your workforce.

 

UNIVERGE 3C operates across premise, cloud or hybrid environments. Through its standards-based components and distributed software architecture, it delivers to you unmatched flexibility, reliability and scalability to keep your organization competitive in today’s marketplace.

 

UNIVERGE® SV9300

The Batt’s Communication team is proud to offer the ideal platform for small to medium sized businesses that want to grow their organizations with smart communications.

Smart Communications for Small and Medium Businesses

 

The UNIVERGE SV9300 Communications Server is a robust, feature-rich, Unified Communications enabled system that is ideal for small and medium-sized businesses. The server is designed to help solve today’s communications challenges and is built with your migration path in mind, so you can scale your communications as your business grows.

 

The SV9300 is:

  • Proprietary server with stackable chassis architecture
  • Distinct, scalable, IP Unified Communication enabled solution
  • Highly reliable

The SV9300 has:

  • Simplified user licensing structure
  • Comprehensive suite of Unified Communications and Contact Center solutions
  • Broad range of mobility applications and devices
  • Vertical market-specific solution integrations
  • Wide-range of end-points
  • Single point configuration and management
  • Multi-Line SIP Client, Multi-Carrier Support

The SV9300 does:

  • Comply with all regulatory standards
  • Deliver on NEC’s green initiatives

Safeguard your investment

UC for Enterprise – UCE

Intelligent Enterprise Communication. Anytime. Anywhere. In Texas or across the United States

UCE is NEC’s most advanced unified communications solution for the enterprise.

 

The solution offers a powerful suite of customizable communication and collaboration tools, and delivers them to multiple endpoints and wireless devices. The result is an empowered workforce where employees have real-time access to the information they need and the freedom to communicate however, whenever and wherever they work.

Suite of applications 

UC Desktop Client (UNIVERGE® UC700)

UC Desktop Client enables users to effectively manage various unified communications (UC) technologies all from a single, easy-to-use interface.

As an integral part of the UC application suite, UC Desktop Client can be used as a standalone application, via an Internet browser or integrated with Microsoft® Office Outlook®.

 

The UC Desktop Client combines various tools and features, which include:

  • Rich presence information
  • Instant messaging & group chat
  • Voice, video & web conferencing
  • White boarding, desktop sharing & screen capture
  • Intuitive call control, visual voicemail & individualized contact rules

 

UC Desktop Client is also federated, enabling its users to communicate with those using other UC platforms and applications.

 

With UC Desktop Client, enterprises can tailor communications to accommodate each employee’s role within the organization, helping companies become more efficient, responsive, collaborative and productive.

UC Mobility

One phone number. One voice mailbox. Instant status updates on availability.

With NEC’s UC Mobility solution, businesses large and small can shorten the time it takes to move projects forward and improve the service it provides its valued customers.

 

NEC’s UC Mobility enables its users to:

 

  • Establish one phone number for their use and define the phones that are to ring when that number is called
  • Determine the current status and availability of other UCE users from a personal computer, Mac, smart phone, web-enabled mobile phone, iPhone® or Android phone.  It does not matter whether you use AT&T, Verizon, Sprint or WIFI in this area of Texas.  
  • Use an intuitive web browser on their mobile phones to perform such functions as search for contacts, access contact information and review the call log
  • Easily move calls initiated or received by UC Mobility to and from their desktop phones
  • Add comments to their personal profiles, enhancing their social networking ability
  • Answer and place calls through their company’s wireless LAN with the uMobility option

Answer, ignore or release calls from their smart device’s lock screen

UC Agent (UNIVERGE® UC700)

UC Agent is a unified communications (UC) desktop application for the contact center.

The solution combines the capabilities of the UC Desktop Client (UNIVERGE UC700) and the UC for Enterprise Contact Center suite of applications to improve agent productivity, business responsiveness and customer satisfaction.

With UC Agent, companies can:

  • Seamlessly transition non-contact center staff to agent role during unexpected call spikes
  • Prioritize contact-center calls based on call volume, customer, campaign promotional, etc.
  • Provide agents with real-time status and availability of colleagues
  • Enable agents to perform non-contact center duties during low call volumes
  • Provide administrators/supervisors with the ability to set permissions for each individual agent
  • Deliver queue-specific stats & information directly to agents’ desktops
  • Route callers to the most appropriate department faster

 

UC Agent equips contact center agents with all the features of the UC Desktop Client, including intuitive call control, instant messaging and conference management.

 

The solution brings unified communications to the contact center, enabling agents to be more efficient, responsive collaborative and productive.

UC Attendant (UNIVERGE® UA5200)

UC Attendant is an advanced attendant console for NEC’s SV9500 and SV9300 communications platforms and it’s proudly offered by Batt’s Communication headquartered in Abilene, TX.

The UC Attendant provides your attendants/operators with cutting-edge technology that delivers to them the latest in advanced call processing capabilities and productivity enhancements. It gives them instant access to vital information, improving productivity and enabling better customer service.

 

UC Attendant offers:

  • Optimal call management through a customizable, intuitive user interface
  • Presence-enabled directory that seamlessly integrates with corporate directory data
  • Skills-based directory search to quickly find the person most suitable to assist the caller
  • A cost-effective way to increase attendant productivity
  • On screen call control with flexible routing
  • Seamless integration of presence-enabled directory with click to call, e-mail, SMS and IM
  • Optional threat recording, 911 alerts, on-call schedules, message taking and procedure management

UC Attendant also offers customized industry specific solutions for Healthcare and Hospitality. Each of the solutions offer a full range of features commonly used in that particular industry as well as a specially-designed color-coded keyboard with hot keys that make operation even faster and more intuitive. Additionally, these solutions integrate easily with applications generally used in Healthcare and Hospitality. For example, UC Attendant for Healthcare seamlessly integrates with patient data from HL7 and the Hospitality one integrates with Newmarket® International’s HotSOS (Hotel Service Optimization System). For more information, click on the links below. UC Attendant provides many features: Toll Denial by Operator, manual recording, call history, directory color display preference by operator login, universal search, and much more.

UC Collaboration

UC Collaboration application is a comprehensive collaboration solution that enables you to exchange information easily between customers and colleagues.

This sophisticated voice, video and web collaboration solution is integrated within the UC for Enterprise software platform and equips your employees with the tools they require to improve efficiency, stay informed, facilitate immediate decision making, and dramatically lower spending by reducing the need for travel.  Though travel can be necessary in the state of Texas if a company can avoid the expense it is better for their profits.

 

  • Improves teamwork among colleagues in geographically dispersed locations
  • Enables real-time sharing and exchange of information between co-workers and customers
  • Provides quick and easy scheduling and access to meetings
  • Offers a multi-party video-conferencing display to enable viewing of meeting participants
  • Enables the ability to share Microsoft® Office® documents, PDFs, pictures and videos plus more
  • Offers white-boarding collaboration
  • Reduces travel costs through enhanced collaboration capabilities
  • Increases employee efficiency and productivity
  • Operates across premise, cloud or hybrid environments

With UC Collaboration, your employees become more responsive and productive through real-time sharing of information, and, most importantly, better able to service your customers.

UC for Enterprise Contact Center

The ideal solution for high-traffic contact centers that want to provide excellent customer service.

UC for Enterprise (UCE) Contact Center is a suite of products and services that help contact center personnel more efficiently manage all forms of contact – from phone calls, and e-mails, to web chats.

 

Designed specifically for NEC’s UNIVERGE SV9300/ SV8300 and SV9500 /SV8500 communications platforms, UCE Contact Center offers a full set of unified communication tools as well as rich contact center features. Those features can bring greater productivity to either a large single site or up to 50 sites networked via NEC’s Common Channel Inter-Office Signaling. It supports up to 2000 agents at a single site, and up to 2,500 agents at between 2-50 sites with MultiNode and/or Network ACD .

 

UCE Contact Center is exceedingly modular and scalable. Purchase it for a medium-sized contact center and easily expand it as agent population increases. Start with a few basic features, and add more advanced options as needed.

 

With UCE Contact Center, enterprises find they can generate:

 

  • Shorter response time
  • Fewer abandoned calls
  • Lower operating costs
  • Increased revenues
  • More first call resolutions

Higher customer satisfaction

Emergency On-Site Notification

Providing businesses the tools needed to protect their most valuable resource – their people.  Your employees are your family and we at Batt’s Communication now offer a way to help protect them.

Designed for use with NEC’s SV9300 and SV9500 communication servers, UC Emergency On-Site Notification (E-OSN) pinpoints the location of anyone at the company who calls 9-1-1. Then it automatically and reliably passes that information to the nearest Public Safety Answering Point (PSAP). It also notifies those who need to know an emergency call is in progress.

 

UC E-OSN helps manage 9-1-1 calls expertly by:

 

  • Pinpointing the location of all 9-1-1 callers, even those using an IP phone
  • Notifying on-site staff in real time when someone has called an emergency number
  • Speeding on-site response to an emergency through real-time monitoring of 9-1-1 calls
  • Alerting key personnel of emergency situations by text message or e-mail
  • Providing the ability to push notifications to a select group, in the event of a verified emergency or just a general announcement
  • Working alongside the Emergency Location Management feature of NEC’s UC Manager to administer the Automatic Location Information database

Satisfying E911 compliance legislation

UC Manager

A centralized, web-based management system for NEC communications systems.  Web based systems are not new even to us in Texas but with NEC’s UC Manager (UNIVERGE® MA4000), the day-to-day tasks of NEC’s UNIVERGE SV8100, SV8300, SV8500, SV9300 and SV9500 Communication Servers can be managed seamlessly.

 

UC Manager does not require daily administrator interaction. And its interface is so user-friendly that new administrators require very little training.

 

It effortlessly manages all communications servers while offering:

  •  
  • Web Browser Operation
  • E-mail and Client Alarm Notification
  • LDAP Authentication and Directory Auto Provisioning Service (DAPS)
  • Windows Authentication
  • Flexible Access Levels (Roles)
  • Flexible custom fields
  • An Application Program Interface (API & SDK) Security
  • HTTPS Support
  • Audit Trail Logging
  • Customizable Portals
  • A Command Line Interface
  • Integration with UCE Applications Platform (UNIVERGE OW5000)
  • Centralized Authentication Service (NEC CAS)
  • System Health Monitoring
  • Schedulable Range Programming
  • Centralized Software License Management
  • Emergency Location Management (NENA)
  • Autocomplete hints

DAPS hotel compatibility

 UC Application Platform (UNIVERGE® OW5000)

UC Application Platform enables integration and customization for the UC for Enterprise (UCE) suite.

A powerful, standards-based solution, the UC Application Platform fuses various applications and rich services for a single, comprehensive UC solution that is customizable for each enterprise’s unique business needs.

 

Companies can also use UC Application Platform to:

  • Integrate UCE’s robust unified communications applications
  • Fuse UC applications with third-party solutions and products
  • Equip applications with rich presence, instant messaging and group chat
  • Create communication-enabled business process
  • Use APIs & web services for improved interoperability and simplified development

 

With UC Application Platform, companies can integrate UC Desktop Client, UC Agent, UC Emergency OSN, UC Attendant and UC Mobility, as needed. Then use UC Manager for a single point of entry and administration.

Microsoft Integration

Integration to Microsoft’s® new Lync™ Server is an optional component of the UC for Enterprise solution.

NEC’s Lync integration enables organizations with NEC telephony-based systems to take advantage of the unified communication features of Microsoft’s Lync product.

 

NEC also offers continuing support for Microsoft’s Office Communication Server 2007. This solution provides:

 

  • Seamless integration between Microsoft and NEC communications platforms
  • Full-featured voice capabilities
  • Open architecture that provides more choices
  • Integrated call control

UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC’s UNIVERGE 3C and UNIVERGE SV9300 communications platforms.

UNIVERGE Business ConneCT, NEC’s versatile Operator and Contact Center suite that is fully integrated with UNIVERGE 3C and UNIVERGE SV9300, is a proven solution that enables your operators and agents to communicate more efficiently and effectively.

 

It includes call control, presence, instant messaging, operator and directory services, as well as a comprehensive contact center.

 

UNIVERGE Business ConneCT:

 

  • Gives agents control over how to be contacted via device of their choice
  • Allows agents/operators to dynamically switch between various roles as needed
  • Enables an organization/employees to communicate more efficiently and effectively
  • Improves call handling capabilities which results in increased customer satisfaction
  • Provides an intuitive user interface that is easy to learn and use
  • Scales easily for future growth and is easy to install, manage and use

TeamQ™ for the UNIVERGE UM8700

The ideal solution for informal contact centers with up to 250 agents, to effectively manage their calls and provide excellent customer service.

Workforces are becoming more mobile. TeamQ™ is a new informal call center solution that facilitates collaboration among next-generation workers, and supports today’s agile teams. From IT help desks, technical support groups, sales support and service departments, to hospital administrators and university staff—these employees are often located and working remotely; fielding calls, juggling projects and making key decisions. TeamQ is an easy, cost effective way to provide your team with the vital call center capabilities they need to manage their calls.

 

Supporting up to 250 agents, the TeamQ dashboards empower your workers to actually control their calls and workflows. With TeamQ, your Agents can:

 

  • View all calls in the queue
  • Decide which call to pull first
  • Indicate when the call is done
  • Reserve a call
  • Redirect a call
  • Decide when they’re ready to take their next call

TeamQ puts your team in control, even if they are mobile. Calls can be delivered to any device including desk phones, mobile, and softphones.

 

TeamQ is a collaborative contact center solution that is cost effective, delivers high ROI and is a simple, easy add-on to your UNIVERGE UM8700.

Unified Messaging – UNIVERGE® UM4730

In the southwest part of the United States communicating with more people in today’s increasingly fast-paced business world.

With NEC’s UNIVERGE UM4730 Unified Messaging solution, an organization can be far more productive in how it connects and communicates with the people who matter most — its customers and co-workers.

 

The NEC UM4730 offers traditional messaging capabilities such as voice mail, automated attendant and audio text. However, it takes communication to a new level by also providing such advanced features as unified messaging, presence-based greetings, web mailbox manager, mobile web mailbox manager, and RSS feeds for notification.

 

The UM4730 also offers several optional packages that expand the power of the voice-messaging system. They include:

 

  • Text-to-Speech
  • ActiveFax
  • Networking capabilities
  • Hospitality (designed specifically for hotels, motels and resorts)

The UM4730 features an IP integration and is easy to install, maintain and allows it to be deployed in a VMware® virtualized environment; eliminating the need for expensive and space consuming voice boards, as well as internal station cards for the PBX, saving your organization money. The IP integration allows the UM4730 to connect directly to IP enabled UNIVERGE SV8300 and UNIVERGE SV8500 Communications Servers via a single Ethernet connection.

Unified Messaging – UNIVERGE® UM8000

Voice mail, e-mail and faxes are the mainstay of today’s productive organization.

With NEC’s UNIVERGE UM8000 system, even the busiest organization can efficiently manage the wealth of messages generated each day – no matter what form those messages come in.

 

NEC’s UM8000 is an in-skin unified messaging system designed specifically for NEC’s SV8100 and SV8300 communication servers.  It offers:

 

  • Abundant message storage
  • Scalability from 2 to 16 ports
  • The option of adding up to 4 fax ports
  • A mailbox manager where users can configure their individual preferences
  • Fully integrated messaging

Hospitality (designed specifically for hotels, motels and resorts)

 

UT880 Desktop Telephone

Technology is evolving at a faster pace than ever before.

To keep up, desktop telephones need to evolve to meet the ever-changing demands of today’s workforce.

 

The UT880: The Desktop Telephone – Re-Invented

 

The UT880 desktop telephone integrates the traditional desktop telephone and  tablet into one device to provide you with an innovative, feature-packed appliance that revolutionizes the user experience.  It’s like having your iPad, telephone in 1 device. The UT880 provides you with the full functionality of a desktop telephone and access to your NEC Unified Communications (UC) desktop/mobile client. All UC functionality–corporate directory, presence, instant messaging, unified messaging, and call control–is available at your fingertips.

 

The UT880 desktop telephone offers you:

  • A full seven inch color display with multi-touch capabilities
  • A multiline SIP client that emulates any NEC telephone
  • An open interface for application development
  • Full NEC platform voice functionality and hands-free, wide-band speakerphone
  • Integrated Bluetooth capability
  • A built-in camera for pictures and video applications
  • Multiple login support
  • USB port

 

UNIVERGE 3C is a complete, software-based, unified communications and collaboration solution that redefines the way a business and individuals communicate.

This comprehensive solution delivers a fully functional IP-PBX along with a complete set of voice features and sophisticated unified communications (UC) and collaboration applications that can be tailored to your specific business needs.

 

It provides the necessary agility for today’s dynamic work environment and enables total control over how, when and where you choose to be reached – truly empowering your workforce.

 

UNIVERGE 3C operates across premise, cloud or hybrid environments. Through its standards-based components and distributed software architecture, it delivers to you unmatched flexibility, reliability and scalability to keep your organization competitive in today’s marketplace.

Unified Messaging – UNIVERGE® UM8700

Helping companies achieve far more in far less time.

With NEC’s UNIVERGE UM8700, businesses can communicate more efficiently, respond more quickly yet waste less time than ever before.

 

NEC’s UNIVERGE UM8700 is a unified communications solution that delivers best-in-class applications that can enhance a user’s efficiency and productivity as well as a business overall effectiveness in the marketplace. It transforms any telephone system into a powerful productivity tool that enables users to access and manage all of their messages, whether they are in the office or on the road.

 

This powerful suite includes:

 

  • Advanced call processing
  • Voice mail
  • Unified messaging
  • Personal assistant
  • Fax
  • Speech
  • Notification

The UM8700 can seamlessly be integrated into existing systems and it operates reliably on centralized, distributed and mixed infrastructures. Rely on the UM8700 to enhance the efficiency of mobile and remote workers as much as those in the office, and it can be scaled to support the new objectives of a growing organization.

 

The variety of options for deploying the UM8700 gives organizations multiple ways to depend on the continuous high-availability and disaster recovery the UM8700 offers.

 

TeamQ is a new informal call center solution that facilitates collaboration among next-generation workers, and supports today’s agile teams. Supporting up to 250 agents, TeamQ is a simple, easy add-on to your UNIVERGE UM8700.

Unified Messaging – UNIVERGE® UM4730

Communicating with more people in today’s increasingly fast-paced business world.

With NEC’s UNIVERGE UM4730 Unified Messaging solution, an organization can be far more productive in how it connects and communicates with the people who matter most — its customers and co-workers.

 

The NEC UM4730 offers traditional messaging capabilities such as voice mail, automated attendant and audio text. However, it takes communication to a new level by also providing such advanced features as unified messaging, presence-based greetings, web mailbox manager, mobile web mailbox manager, and RSS feeds for notification.

 

The UM4730 also offers several optional packages that expand the power of the voice-messaging system. They include:

 

  • Text-to-Speech
  • ActiveFax
  • Networking capabilities
  • Hospitality (designed specifically for hotels, motels and resorts)

The UM4730 features an IP integration and is easy to install, maintain and allows it to be deployed in a VMware® virtualized environment; eliminating the need for expensive and space consuming voice boards, as well as internal station cards for the PBX, saving your organization money. The IP integration allows the UM4730 to connect directly to IP enabled UNIVERGE SV8300 and UNIVERGE SV8500 Communications Servers via a single Ethernet connection.

Unified Messaging – UNIVERGE® UM8000

Voice mail, e-mail and faxes are the mainstay of today’s productive organization.

With NEC’s UNIVERGE UM8000 system, even the busiest organization can efficiently manage the wealth of messages generated each day – no matter what form those messages come in.

 

NEC’s UM8000 is an in-skin unified messaging system designed specifically for NEC’s SV8100 and SV8300 communication servers.  It offers:

 

  • Abundant message storage
  • Scalability from 2 to 16 ports
  • The option of adding up to 4 fax ports
  • A mailbox manager where users can configure their individual preferences
  • Fully integrated messaging
  • Hospitality (designed specifically for hotels, motels and resorts)

UT880

Technology is evolving at a faster pace than ever before.

To keep up, desktop telephones need to evolve to meet the ever-changing demands of today’s workforce.

 

The UT880: The Desktop Telephone – Re-Invented

 

The UT880 desktop telephone integrates the traditional desktop telephone and  tablet into one device to provide you with an innovative, feature-packed appliance that revolutionizes the user experience. The UT880 provides you with the full functionality of a desktop telephone and access to your NEC Unified Communications (UC) desktop/mobile client. All UC functionality–corporate directory, presence, instant messaging, unified messaging, and call control–is available at your fingertips.

 

The UT880 desktop telephone offers you:

  • A full seven inch color display with multi-touch capabilities
  • A multiline SIP client that emulates any NEC telephone
  • An open interface for application development
  • Full NEC platform voice functionality and hands-free, wide-band speakerphone
  • Integrated Bluetooth capability
  • A built-in camera for pictures and video applications
  • Multiple login support

USB port

DT800 Series IP Desktop Telephones

To facilitate smarter work environments, NEC has developed the DT800 Series desktop telephones which are supported on the UNIVERGE SV9000/SV8000 Series communications platforms.

With these innovative IP desktop endpoints, you can increase feature functionality through applications support and personalization of each phone. With our wide assortment of phones to choose from, you can select a telephone that best fits each employee’s role within your organization.

 

DT800 IP Desktop Telephones:

  • Are customizable to meet employees’ specific communications needs
  • Will support a wide-range of applications which can help improve overall employee efficiency and productivity
  • Deliver maximum deployment flexibility and investment protection
  • Supports XML open interface
  • Are ergonomically designed and have an easy to use intuitive interface and an interactive user manual
  • Have a Bluetooth connection adapter which enables users to receive and place calls through either their smart device or desktop telephone
  • Come standard with features for the visually impaired such as audio key action feedback and large character display

DT400 Series Digital Desktop Telephones

Analog telephones are a thing of the past and Batt’s Communication will Empower your workforce with NEC’s DT400 Series Digital Desktop Telephones. Elegantly designed and featured-packed, these phones have an intuitive interface that improves the overall user experience.

Choose from a wide assortment the telephone that best fits your employee’s role. Intended to deliver maximum deployment flexibility, NEC phones allow for multiple combinations that fit any and all business niches or personalization requirements. Supported on NEC’s UNIVERGE SV9000 and SV8000 Series communications platforms, the DT400 Series Desktop Telephones:

 

  • Support a wide-range of features which help improve overall employee efficiency and productivity
  • Deliver investment protection
  • Are ergonomically designed and have an easy to use intuitive interface and an interactive user manual
  • Have a Bluetooth connection adapter option which enables users to receive and place calls through either their smart device or desktop telephone

Come standard with features for the visually impaired such as audio key action feedback and large character display

Multiline Client (MLC) Mobile

Your Mobile Workforce Stays Professionally Connected.

NEC’s Multiline Client (MLC) Mobile provides anywhere, anytime access by moving NEC’s desktop telephone functionality onto a user’s Android™ and Apple® iPhone mobile devices. It allows call response to be immediate, regardless of the user’s location. Emulating the intuitive interface of an NEC 32-button self-labeling phone display, MLC Mobile solves the business challenge of customers and colleagues being able to reach your mobile workforce. It doesn’t matter is they are in Abilene, Amarillo, Lubbock, San Angelo, Midland Odessa, Wetherford, or anywhere in the United States it gives your mobile workforce the visual displays and features needed to perform their job intelligently, while remaining connected.

 

Users are able to transfer their NEC desktop telephone to their personal handheld Android or Apple device, while maintaining their call connection. Calls are initiated or can continue via Wi-Fi or VPN connection.

 

A Few Key Capabilities

  • Provides single number reach, simultaneous ringing of devices and access to voicemail
  • Enables programming of ringtones and configuration of soft-keys
  • Offers access to the majority of SV9000 series system features
  • Integrates with web-based UC for Enterprise (UCE) UC Desktop Client
  • Works with Business ConneCT (BCT) and UCE Contact Center Suite for contact center agents
  • Syncs and provides access to mobile device and Microsoft® Outlook® contacts
  • Supports Bluetooth® and wired headsets
  • Supported on NEC’s UNIVERGE SV9100, SV9300 and SV9500 communications platforms (Also supported on UNIVERGE SV8000 Series)

NEC’s Multiline Client Mobile is a true mobility solution that revolutionizes the desktop experience and changes the way businesses use their personal devices. MLC Mobile extends the reach of your staff, delivers integrated system access, and allows for increased efficiency, flexibility and productivity with endless application possibilities.