UNIVERGE® SV9100 Contact Center

Customer service is paramount that’s why Batt’s Communication offers you a way to handle high call volumes with a minimum number of resources to enhance productivity and improve customer service.

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Smart Communications for Small and Medium Businesses

 

Designed specifically to work on NEC’s UNIVERGE SV9100, the embedded Contact Center’s unique integration is the result of a voice processing system merging with a communications system. It helps improve customer service and agent productivity by intelligently routing calls based upon criteria you provide, such as the inbound line on which a call is received, the line that has the longest idle or the time of day the call is received.

 

The SV9100 Contact Center offers:

 

  • Reduction in caller hold time and distributes call volume evenly among employees
  • Callers the option of either immediately leaving a message for agent callback, holding for an agent, dialing another extension, contact center group, or voicemail box
  • Call queue announcements that encourage them to remain on the line
  • Customers the choice that best fits their needs, reduces lost calls and helps optimize staffing
  • PC-Based Supervisor with Reports feature which can be used for agent scheduling, business analysis and improvement of scheduling efficiency
  • Reporting package offers an easy-to-use PC interface for compiling, analyzing and managing information

Seamless integration with UC Suite which enables users to login as an agent and view real-time queue statistics plus monitor contact center states of other agents