All-in-one Operator and Contact Center solution which supports unified communications integration with NEC’s UNIVERGE 3C and UNIVERGE SV9300 communications platforms.
UNIVERGE Business ConneCT, NEC’s versatile Operator and Contact Center suite that is fully integrated with UNIVERGE 3C and UNIVERGE SV9300, is a proven solution that enables your operators and agents to communicate more efficiently and effectively.
It includes call control, presence, instant messaging, operator and directory services, as well as a comprehensive contact center.
UNIVERGE Business ConneCT:
- Gives agents control over how to be contacted via device of their choice
- Allows agents/operators to dynamically switch between various roles as needed
- Enables an organization/employees to communicate more efficiently and effectively
- Improves call handling capabilities which results in increased customer satisfaction
- Provides an intuitive user interface that is easy to learn and use
- Scales easily for future growth and is easy to install, manage and use